A web host sets up and maintains the server that stores your website content, and delivers it to visitors on demand. Your web server also sends, receives, and stores email, among many other functions.

No. Your cost remains the same for the life of your service agreement.

Absolutely! If you don't bundle our hosting service with your website design package, we'll send you all the files needed to host the site on your own server, including images, HTML, CSS, and Javascript. Just copy the files to your server and your site is ready to go!*

*Our standard sites will work out of the box with zero configuration required, but Wordpress sites may require a bit of database configuration by your server administrator.

In most cases, yes. Depending on your old server's configuration, we may charge a nominal migration fee. To learn more, contact us.

If your web or email server availiability falls below 99.9% during any given month, you'll receive a refund based on the following schedule:

• Server availability 99.0% - 99.9%: 5% of monthly fee credited.
• Server availability 98.0% - 98.9%: 10% of monthly fee credited.
• Server availability 95.0% - 97.9%: 15% of monthly fee credited.
• Server availability 90.0% - 94.9%: 25% of monthly fee credited.
• Server availability 89.9% or below: 2.5% credited for every 1% of lost availability, up to 50% of the monthly fee.

No. You can use our servers solely for your website, with no change to your current email setup.

At this time, we only offer Linux servers, which do not support IIS or Exchange. However, your mail server offers IMAP or POP3 email accounts, which can be used with Outlook, Thunderbird, or any other desktop email client. You can also access your email accounts right from your browser.

Absolutely! These services can handle your email, you must simply change your domain name's MX record to point to Microsoft or Google's servers.

Your server includes cPanel, a powerful server management interface. cPanel makes it easy to manage em

You have full access to your site files. If you'd like us to make the changes for you, simply submit a support ticket from your account detailing the changes you want to make, and we'll respond with a time/cost estimate.

If your site is built on Wordpress, we will automatically perform Wordpress core updates, ensuring that you have the latest stable version at all times. If you're using another content management system or third-party framework, you will be responsible for security updates.

No. Your cost remains the same for the life of your service agreement.

We'd love to offer discounts, but at these prices, we just can't afford to!

Absolutely! We handle payments via by Stripe (PCI Service Provider Level 1 Certified). Your credit card is not stored on our server at any time, and payments are always handled over an encrypted HTTPS connection.

You can easily update your card on file from your billing dashboard.

You can view billing and order history from your account. And for any successful payment, you'll receive a receipt via email.

Simply submit a support ticket from your account letting us know what you'd like to do.

Our web design service is backed by our 100% Satisfaction Guarantee. There are no refunds on any other services, though you can cancel without penalty at the conclusion of any contract. We do not issue pro-rated refunds for hosting or other services.

Upon satisfactory completion of the Services, you own the work product, including source code. Unlike other services, we don't try to hold your website hostage.

We generate a detailed Web Design Service Agreement and Web Hosting Agreement (if applicable) with each order. A PDF of the e-signed agreement is available for download in your account dashboard.

• Sample Website Design Agreement
• Sample Web Hosting Agreement

Note that pricing and service descriptions may differ, based on any addons you choose. You will be able to view your full customized agreement before completing checkout.